Returns + Exchanges

🔄 Return & Exchange Policy – Genzee

✅ Eligibility for Return & Exchange

We offer return and exchange on selected products within 3 days of delivery. To be eligible, the item must be unused, in original packaging, and in the same condition as received.

❌ Non-Returnable Items

Items such as skincare products, used items, and products damaged due to misuse are not eligible for return or exchange.

⚠️ Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with clear pictures for verification.

🔁 Exchange Process

Once your request is approved, we will guide you through the exchange process. The replacement product will be shipped after receiving the original item.

💰 Refund Policy

We do not offer cash refunds. In some cases, store credit or exchange will be provided.

🚚 Shipping Charges

Return shipping charges may apply unless the product received was damaged or incorrect.

📞 Contact Us

For any return or exchange requests, contact us via WhatsApp or email with your order details and issue.